mycare

In March of 2020 I was asked to take on a task of applying the innovation developed as part of PROXI to transforming Hexagon’s service and support offering. I looked at total customer journey from the start of our interaction throughout an average 20 year journey to address low and high points. I interviewed about a dozen customers to find in even more depth where the opportunities for improvement are and how we can package our service and support offering to better suite their needs. We came up with MyCare service subscription (a first in Hexagon’s history) which provides a more holistic, one stop shop experience for our customers. It is also proactive in nature so that we provide “ease of mind” for system maintenance and support. It was soft launched in fall of 2020 with full release in winter of 2020. So far it has experienced tremendous reception from our customers and incredible growth. 2021 will see a Global roll out of MyCare concept. In addition I collaborated on a Ad campaign that has won the AVA award in February of 2021. Another example of how to create a wining product/service when focusing on inherent customer needs. https://www.hexagonmi.com/en-us/service-and-support/mycare